I forgot the password to my Vivo phone

I forgot the password to my Vivo phone Useful

I forgot my Vivo phone password - a problem familiar to every user. Anyone can leave his smartphone locked, but to get out of this situation and regain access to the applications is not so easy. In fact, to cope with the problem is not difficult, but it will require a number of sequential actions, without departing from the instructions. In this article, we will tell you in detail what to do when the access code is unknown, as well as how to remove it, so that in the future such troubles will not arise.

What should I do if I forgot the graphical password on my Vivo?

When a user forgets the graphical lock screen password or any other combination, there is no need to panic. Of course, in this case temporarily there is no access to all programs, including messages and calls. But the problem is solvable.

Speaking about how to unlock your Vivo phone if you forget your password, it is worth noting that it will take some time. The sequence of actions here is as follows:

  1. Turn on the smartphone screen.
  2. Enter the wrong password exactly 5 times.
  3. Click on the "Forgot" button that appears.
  4. Answering safety questions.
Yegor Borisov
Yegor Borisov
Technoblogger, I test gadgets, help set up and optimize smartphones and wearable devices.
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After the work is done, a window will open for the user to restore the lockout password. Here it is possible to enter a new code, which in the future will be able to disable altogether.

Resetting safety issues

There is a more complicated situation - the user has forgotten the Vivo lock password, and with it the answers to the security questions. If there is no access to the smartphone, the only way out is contact the service center.

When going to the service, be sure to take the receipt of the purchase of the gadget, as well as the warranty card for it.

If it is still possible to unlock the smartphone by other means, you can simply reset the security issues. To do this, follow this procedure:

Forgot Vivo lock password

  1. Open the device settings.
  2. Go to "Fingerprints and Passwords".
  3. Open "Lock screen" (for the shell version 2.6 and below).
  4. Disable the lock screen password.
  5. Uncheck the box next to "Privacy and app unlocking"(on phones with Funtouch OS 3.0 and later).

Disabling the lockout password

To avoid troubles in the future, the easiest way is to remove the lock screen password altogether. It is not necessary, but it is recommended, especially for forgetful users.

Remove the graphic key on Vivo or reset the password as a numeric/letter combination on smartphones with the operating system Funtouch OS version 3.1 and later will succeed as follows:

  1. Go to settings.
  2. Open "Fingerprints and Passwords...".
  3. Go to Screen Lock Password.
  4. Select "Reset".

How to unlock your phone if you forgot your vivo password

Owners of devices with Funtouch OS version 3.0 it is possible to remove the password from the phone in a slightly different way. In this case, the instructions are as follows:

  1. Go to "Settings" and open "Security...".
  2. Click "Disable Screen Lock Password".
  3. Enter the old password and press the confirm button.

As for gadgets with more outdated OS (versions 2.6 and below), here the following actions will help to remove the screen lock:

  1. Go to settings and click "Security".
  2. Go to the "Lock screen" section.
  3. Enter the old password and press the reset button.

How to put a new protection

After removal, if you want, you can change the password on the phone. It is set in the same tab - "Fingerprints and Passwords (Fingerprint, Face and Password)". But it is important to keep in mind that to fully protect your data you should not install too simple a combination.

Separately, it is worth noting six-digit passwords. The possibility of their installation is not provided in all Vivo smartphones. But everyone will be able to put such a code. It is done in this way:

  1. Open "Settings" and go to "Advanced".
  2. Click Security.
  3. Go to the password tab and click "Set your own alphanumeric password".

Immediately after that, the user is given the opportunity to enter a code of a large number of characters. Here both numbers and letters are allowed, and therefore it is possible to put the most reliable protection for your gadget.

Video tutorial


The message "Please Enter Lockscreen Password" appears.
To solve the problem, you need to Wipe data again. If this proves ineffective, you will have to contact Vivo Support.
What should I do if the Reset and Swipe buttons don't work?
In this case, go to Settings, open the Advanced Settings, go to Security, and select Clear Credentials.
Can I set up a pin code, a picture key, and Face ID at the same time?
Yes, you can activate all of these options in the normal settings of the smartphone.
How do I set a double screen lock password?
Vivo smartphones do not have this feature. But the user has the option to set the lock screen password and visitor mode password separately. This option is suitable for gadgets with Funtouch OS below 3.0.

The problem with smartphone passwords is relevant at all times. Users try to protect their devices with numeric or alphabetic combinations, graphical codes, and other methods, while getting into trouble themselves. In fact, it is possible to recover from a forgotten password without much knowledge, but extra steps are not recommended, as unauthorized activity will only worsen the situation. Our specialists have provided effective instructions, tested on different models of Vivo gadgets, and that's why they can be trusted on 100%.

Yegor Borisov

Technoblogger, author of several projects about smart devices. I write articles on how to properly configure Vivo phones and optimize the Funtouch OS shell for beginners.

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  1. Catherine

    It turns out that my phone was stolen and you gave them clear information on how to use my phone

    1. Yegor Borisov author

      Keep in mind that this is publicly available information... You can find such instructions for any phone.

  2. Igor

    Hello. After another power-on, I entered the count key and the phone asked to set Funtouch OS......., well, okay. After going on and on and on and on. Funtouch OS started booting, but took forever to boot and never did for a couple of days. After trying all the "drums" it was decided to do a hard reset. I went to clear all data and was asked for the license key again. I typed the same key as usual and it was not the right one, but it was like!!!!. I've never installed any codes on this item since I bought it. But for some reason it's still there. Surrendered to the Service Center, but the guarantee refused me, because there this dick (sorry, but already pissed off) knows who installed the graph.kloe, and how to remove that would make hard reset unclear. Please help solve the problem.

    1. Yegor Borisov author

      Hello. In this situation, I recommend insisting on a warranty solution in the Service Center and additionally write to support.

    2. Станислав

      Куил ребенку телефон vivo Y36, на свой телефон поставил приложение родительский контроль. После того как поменял пароль на тел.ребенка аппарат заблокировался ни старый, ни новый пароль не подходит. Хард резет не помогает. Аккаунт ребенка через свой телефон удалил. Неужели никаких вариантов нет? Через программатор не поможет?

  3. valery

    I brought the vivo phone from the store and the first time I turned it on it asks for a six-digit password. Where do I get it? Or is there something there by default?

    1. Yegor Borisov author

      You bought either a used or a showroom sample. Contact the store.

  4. Julia

    А если забыл цыфровой пароль что делать

  5. Paul

    Здравствуйте Егор.
    Bought a new phone vivo at 31 at the first setting of the lock put the password and saved the fingerprint, after rebooting I can not remember the password, I typed many times. Please help me solve this problem?

    1. Yegor Borisov author

      Only reset through the recovery.

  6. Alexei

    I forgot my vivo y20 password I don't show up forgot password what can you advise me

    1. Yegor Borisov author

      Only reset through the recovery.

  7. Ruslan

    My phone was remotely hacked, now I can not remove the screen lock, with the recovery also asks for a picture key, what to do?

  8. Andrew

    How to remove the password from vivo y20 , if you do not know the password and google account

  9. karima tolenova

    Hello, my friend's phone is locked , rather applications she put the fingerprint on almost all applications , the fingerprint for some unknown reason did not work and she forgot the password , when she presses "forgot password" . , according , two questions appear but again she enters correctly but gives out that she enters wrong , make : vivo v21 , you can do a reset but all the photos and accounts will be deleted she does not want to do a reset and she can not go to the gallery and the rest of the main applications

    Please note, just because we are children does not mean that this is child's play, everything is quite serious

  10. Olya

    How to restore the phone if you forgot the password and can not log in

  11. Nikolai

    Hello. Can you tell me where to download the firmware for vivo 1816 (Y 91i) . China. And how to do if the phone. And the river believe locked and the password is forgotten?

  12. Varvara

    Egor, hello. I have a phone vivo y20, what to do if I forgot the password? I have tried many times to enter passwords, but nothing comes to mind. tried to do a reset, I do not succeed. please help me to solve this problem.

  13. Lydia

    Enter the vivo password five times, but the forgot button does not appear

  14. Виола

    Я сбросила настройки в телефоне когда я влючила там ключ графический стоить я забыла его я питалась через Google я не могу пишить ошибка телефон называется V2036

  15. владимир

    что за странные вопросы? «Назовите вашего друга детства» «Назовите свой садик» , ладно но я ввёл правильно, а показывает что нет

  16. Сергей

    Как можно разблокировать телефон vivo y11.требует цифровой пароль.

  17. Vivo

    Jak mogę odblokować połączenia wychodzące i przychodzące bo przesto nie mogę dzwonić tylko wysyłać SMS mogę?

  18. Michael

    Здравствуйте, как сбросить пароль на виво y11 , несколько раз на бираешь неправильный пароль пишет забыли пароль ну в место того что бы перекинуть на гугл аккаунт , ответить на два вопроса